Terms of Purchase
These terms and conditions of purchase apply when you shop as a consumer at www.therunningcompany.se.
By placing an order, you accept the terms and conditions of purchase that apply at the time of purchase. Your rights under mandatory consumer legislation are not affected by these terms.
1. Company information
The Running Company is operated by:
Svensk Löpning AB
Company registration number: 559135-1118
Sweden
Website: www.therunningcompany.se
Svensk Löpning AB is the seller and your contracting party when you purchase from The Running Company.
Customer service, returns and complaints are handled by our logistics and service partner Footway.
Customer service: support@footway.com
2. Orders and purchase agreements
When you place an order, you will receive an order confirmation at the email address you provided.
Please check that the details in your order confirmation are correct. If anything is wrong, contact our customer service as soon as possible.
We reserve the right to correct obvious pricing or typographical errors to the extent permitted by applicable law.
If we are unable to deliver an ordered product, we will contact you and refund any amounts paid for the product that cannot be delivered.
3. Prices and VAT
All prices are shown in the currency applicable to the market you are shopping from.
For consumers, prices include applicable VAT unless otherwise expressly stated.
Shipping costs and any additional fees are shown before you complete your purchase.
The total amount for your order is shown at checkout before you confirm your purchase.
We reserve the right to change prices and offers. Price changes do not affect purchase agreements that have already been entered into.
4. Payment
Available payment methods are shown at checkout and may vary depending on the country and currency.
Payment is handled by the payment provider you select at checkout.
Any special terms for invoices, instalments or other payment services are presented when you select your payment method.
5. Delivery and shipping
All products available to order on our website are normally in stock and are dispatched from our logistics warehouse.
Available delivery options, estimated delivery times and shipping costs are shown at checkout before you complete your purchase.
Delivery times may vary depending on the delivery country, postal code and carrier.
When your order is dispatched, you will receive a shipping confirmation by email with tracking information, when available.
More information is available in our separate Delivery & Shipping policy.
6. Uncollected parcels
If you do not collect your parcel within the carrier's stated holding period, it may be returned to our warehouse.
For uncollected parcels, we reserve the right to charge a reasonable administrative fee to cover costs incurred for return shipping and handling.
The fee may vary depending on the delivery country. The applicable fee will be stated in the delivery terms before you complete your purchase.
Not collecting a parcel does not automatically count as exercising your right of withdrawal.
7. Right of withdrawal and returns
As a consumer, you normally have a statutory 14-day right of withdrawal for distance purchases.
The withdrawal period begins the day after you receive the goods. You must notify us within the withdrawal period if you wish to cancel the purchase.
After notifying us, you have a further 14 days to send the product back.
You have the right to inspect and try the product in the same way as you would in a physical store. If the product has been handled more than necessary to inspect its characteristics and function, a deduction for any reduction in value may be made in accordance with applicable law.
Return fees by country: Sweden 89 SEK; Denmark 59 DKK; eurozone countries 7.95 EUR; Norway 85 NOK; United Kingdom 6.75 GBP; Switzerland 7.40 CHF; Poland 35 PLN; Czechia 195 CZK. Fees apply to standard withdrawal returns. For a valid complaint, we cover necessary return costs.
Return the product using the return label. If you don't have a return label, contact support@footway.com.
To exercise your right of withdrawal, you must also notify us that you are cancelling the purchase, for example by emailing us at the same address.
More information is available in our Returns & refunds policy.
8. Refunds
When exercising your statutory right of withdrawal, refunds are issued without undue delay and no later than 14 days after we receive your notice of withdrawal.
We may wait to issue the refund until we have received the product back or you have shown that it has been sent back.
If you cancel the entire order, the cost of our cheapest standard delivery option will also be refunded.
Refunds are issued using the same payment method used for the purchase, unless otherwise agreed.
9. Discounts, promotions and bundle offers
Discounts and promotions are subject to the terms stated for each offer.
If a discount is conditional on purchasing another product, it applies only as long as the offer terms are met.
If you return the product that was a condition for the discount but keep the discounted product, the refund may be adjusted by the corresponding discount amount, provided this was clearly stated in the offer terms before purchase and is consistent with applicable law.
Example: If you get a discount on socks when you buy a pair of running shoes and then return the shoes but keep the socks, the conditional discount no longer applies. The refund for the shoes may then be adjusted by the discount amount.
The same principle may apply to other bundle offers and promotions where the discount depends on purchasing several products together.
10. Complaints and warranty
If a product is faulty, you have the right to make a complaint about it under applicable consumer legislation.
Contact support@footway.com if you would like to make a complaint about a product.
Please include your order number, a brief description of the problem and attach photos showing the defect.
For a valid complaint, the matter will be handled in accordance with applicable legislation. Depending on the circumstances, this may involve repair, replacement, a price reduction or a refund.
For a valid complaint, we will cover the necessary costs of remedying the defect, including applicable return shipping costs.
Any manufacturer’s warranties apply in addition to your statutory rights and do not limit your right to make a complaint.
11. Transport damage
If your shipment or product is damaged on delivery, please contact our customer service as soon as possible.
Please include your order number and attach photos of the damage and packaging.
Your statutory rights are not affected by when you contact us, provided you do so within the time limits set by applicable law.
12. Responsibility for the goods
We are responsible for the goods until they have been received by you or someone you have designated, other than the carrier, in accordance with applicable consumer legislation.
13. Personal data
We process personal data to handle orders, payments, deliveries, customer service and other purposes described in our privacy policy.
More information about how we process personal data and your rights can be found in our Privacy Policy.
14. Complaints and dispute resolution
If you are dissatisfied with a purchase or how a case has been handled, please first contact our customer service at support@footway.com.
If we are unable to reach an agreement, you as a consumer may be able to refer the matter to an authorised alternative dispute resolution body.
In Sweden, you can contact the National Board for Consumer Disputes (ARN): www.arn.se.
Consumers in other EU countries can also seek guidance from relevant national consumer authorities and consumer centres in the ECC network.
15. Applicable law
These purchase terms are generally governed by Swedish law.
This does not limit the rights you have as a consumer under mandatory consumer protection laws in the country where you usually reside, when such laws apply.
16. Changes to the purchase terms
We may update our purchase terms as needed.
The version in force when you place your order applies to your purchase, unless otherwise required by mandatory law.
The latest purchase terms are always available on our website.
The Running Company
Svensk Löpning AB
Company registration number: 559135-1118
www.therunningcompany.se
Customer service: support@footway.com