Shipping policy
At The Running Company, we want shopping to be easy and secure, wherever you are in Europe. Here you will find information about our deliveries, shipping costs and the terms that apply to your order.
Delivery information
All products that can be ordered on our website are normally in stock and ready to ship from our logistics warehouse in Sweden.
Available delivery options, estimated delivery times and associated shipping costs are shown at checkout before you complete your purchase.
Delivery options may vary depending on the delivery country, postcode and the contents of the order.
Delivery times
We aim to process and dispatch your order as quickly as possible.
The estimated delivery time is shown at checkout and may vary depending on the destination and the chosen carrier.
Please note that delays may occur due to, for example, high volumes at the carrier, public holidays or other circumstances beyond our control.
This does not affect your statutory rights in the event of late delivery.
Shipping costs
The shipping cost depends on the delivery country and the chosen delivery option.
Any free shipping offers are shown on the website and at checkout when the conditions of the offer are met.
The total cost of your order, including shipping and applicable taxes, is shown before you confirm your purchase.
Delivery and tracking
Once your order has been dispatched, you will receive a shipping confirmation with information about the shipment and tracking where available.
Delivery is made by the carrier specified for your chosen delivery option.
If you discover that a shipment is damaged or that something is missing from the delivery, please contact our customer service as soon as possible.
Uncollected parcels
If you do not collect your parcel within the carrier’s specified holding period, it will normally be returned to our warehouse.
For uncollected parcels, we reserve the right to charge an administrative fee to cover the costs incurred in connection with return shipping and handling of the shipment.
The amount of the fee may vary depending on the delivery country. The current fee for each country is set out in our delivery terms before you complete your purchase.
The fee shall be reasonable and applied in accordance with applicable consumer law.
Failing to collect a parcel does not automatically count as exercising your right of withdrawal. If you wish to cancel your purchase, you need to notify our customer service at support@footway.com.
Incorrect delivery details
As a customer, you are responsible for ensuring that the delivery details you provide when ordering are correct and complete.
If a shipment cannot be delivered due to incorrect or incomplete details, it may be returned to our warehouse.
If this results in additional costs, we may, to the extent permitted by applicable law, charge compensation for reasonable additional costs.
Returns and right of withdrawal
When you exercise your right of withdrawal, a return fee applies, which varies depending on the country the return is sent from.
You can find current return fees and full instructions in our refund policy.
Questions about your delivery
All customer service for The Running Company is handled by Footway.
If you have questions about your order, delivery, tracking or a delayed parcel, you are welcome to contact us.
Email: support@footway.com
The Running Company is operated by Svensk Löpning AB, Sweden.