Refund policy
At The Running Company, we want you to feel confident about your purchase. If a product doesn’t fit, you can easily return it within 14 days.
14-day right of withdrawal
As a consumer, you have a statutory 14-day right of withdrawal from the day after you receive your order.
You have the right to examine and try the product in the same way as you would in a physical shop. For running shoes, this means, for example, that you may try them on indoors to check the size and fit.
To exercise your right of withdrawal, you need to notify us within 14 days of receipt. You then have a further 14 days to send the product back.
You do not need to give any reason for cancelling your purchase.
How to make a return
- Pack the product carefully.
- Attach the enclosed return label to the outside of the parcel.
- Drop off the parcel with the carrier stated on the return label.
You do not need to register your return on our website.
Missing your return label? Contact support@footway.com and our customer service team will help you.
To exercise your statutory right of withdrawal, you must also notify us that you are cancelling your purchase, for example by email to support@footway.com.
Return shipping
When you exercise your right of withdrawal, the following return fees apply: Sweden 89 SEK, Denmark 59 DKK, eurozone countries 7.95 EUR, Norway 85 NOK, United Kingdom 6.75 GBP, Switzerland 7.40 CHF, Poland 35 PLN and Czech Republic 195 CZK.
These fees apply to standard withdrawal returns. In the case of a justified complaint, we cover the necessary return costs.
Product condition and packaging
For a return to be accepted, the product must be returned in its original condition, with its original packaging and accompanying accessories. Original condition means that the product must be returned free of odours, marks or pet hair. Shoes must be laced as on delivery and the soles must be in as-new condition, free of dust, gravel or similar.
Shoes must be packed in outer packaging that protects the shoebox during transport. Do not put tape directly on the shoebox and do not attach any shipping labels to it.
If the product has been handled more than is necessary to establish its characteristics and functioning, a deduction may be made for any diminished value in accordance with applicable law.
Refund
When you exercise your right of withdrawal, we refund the amount you are entitled to under applicable consumer law.
The refund will be made without undue delay and no later than 14 days after we receive your notice of withdrawal. However, we may withhold the refund until we have received the product back or until you have shown that it has been sent back.
The refund will be made using the same payment method as was used for the purchase, unless otherwise agreed.
Discounts and promotions on returns
For purchases where a discount or offer is linked to your buying another product, the discount applies only as long as the conditions of the offer are met.
If you return a product that was a condition for the discount and choose to keep the discounted product, the right to the discount ceases.
Example: If you buy a pair of running shoes and receive a discount on a pair of socks with that purchase, the discount applies only if you keep the shoes. If you return the shoes but keep the socks, the refund will be adjusted by the corresponding discount amount.
The same applies to other conditional discounts, bundle prices and promotions where the price is based on several products being bought together.
Exchanging size or model
If you would like to change size or model, return the product according to the instructions above and place a new order in our online shop.
Complaints
Have you received a faulty, damaged or incorrectly delivered product? Contact our customer service team at support@footway.com.
Please state your order number and attach photos showing the problem.
Complaints are handled in accordance with applicable consumer law. In the case of a justified complaint, we cover the necessary return shipping costs.
Exceptions to the right of withdrawal
For certain products, exceptions to the right of withdrawal may apply by law, for example custom-made products and certain sealed hygiene products where the seal has been broken.
Customer service
All customer service for The Running Company is handled by Footway.
Email: support@footway.com
The Running Company is operated by Svensk Löpning AB, Sweden.